Refund Policy and Substitution Policy – Philippine Flowers and Gifts- Philippine Flower Shop We will replace an item that was returned to us provided that the recipient informed us within 48 hours of receipt of the goods through email or call for any of the following reasons:
We will deliver the said replacement after two days from the date of the complaint as long as it has a valid reason. We do not accept refund and cancellation of transactions once the item has been processed and delivered.
Cancellation Policy: You may cancel your order four days prior to the delivery date. You must send as a request for cancellation through email at email@example.com. Orders cannot be cancelled once they have been designed and are on delivery, or if delivery has been attempted and cannot be completed if recipient is unavailable. Orders that are placed with incorrect information (i.e. wrong address) that prevents direct delivery cannot be cancelled or refunded.
Substitution Policy: Philippine Flowers and Gifts will make every attempt to fill the order as requested. However, due to the nature, seasonality and regional availability of the flowers it is sometimes necessary to make substitutions of equal or greater value. As well, if a specific container or other items are not available we will make a substitution of equal or greater value. We will make every effort to maintain the "look and feel" of the specific arrangement by the overall shape, size, style and colour combinations. If an order is for a single type of flower color substitutions will be made only, for example, if white gerberas are not available a substitution of another color of gerberas will be made automatically or if the strawberries in fruit basket is not available we will replaced it with other fruit of same or greater value.
Re-Delivery Policy: If either the recipient was not available and/or no authorize or reliable person were available to accept the order it will be returned to our office and we will notify you by email or call you and if we cannot reach you we will wait for your reply we can reschedule the delivery of the items on the following day but you must settle first and pay again the shipping cost before we re-deliver your order. Same policy applies for incorrect or incomplete address.
For perishable items (flowers,food,cake and etc.) if you want us to deliver a new and fresh item you must pay again the total amount of your order but if not we will redeliver the same item we first attempt to deliver.
Non Delivery Policy: We will issue a refund of your total payment if we were not able to deliver your order because of the following reasons:
- No door to door delivery services in the area and you are not agree to pick it up by your recipient in the nearest branch of our courier for Provincial Delivery. - Funeral Delivery to far provincial areas. - If it is determined that we did not make the delivery attempt even the address is correct, the recipient or item is available, the order was placed before our cut off time or there is a door to door delivery service in the area.
Note: Flower delivery in this areas are mostly in bouquet arrangements packed in courier boxes.
We do deliver in all cities in the Philippines. All areas listed here are subject to change,
as we rely on deliveries in these areas in our partner courier like LBC, Fed EX, DHL etc.
We do have courier partners like LBC, Fed ex etc. to handle deliveries in this areas.
In case the area of delivery is undeliverable, or in remote areas, the recipient can pick it up
in the nearest courier LBC branch. Our Customer support will give the recipient tracking code
for her/him to pick it up.
The provincial delivery areas is alphabetically in order. If your area is not listed or if your
not sure if your area of delivery is deliverable or not please email us at firstname.lastname@example.org
and we are willing to assist you.
- Abra- Agusan del Norte- Agusan del Sur- Aklan- Albay- Antique- Apayao- Aurora- Basilan- Bataan- Batanes- Batangas- Benguet- Biliran- Bohol- Bukidnon- Bulacan- Cagayan- Camarines Norte- Camarines Sur
- Camiguin- Capiz- Catanduanes- Cavite- Cebu- Compostela Valley- Cotabato- Davao del Norte- Davao del Sur- Davao Oriental- Dinagat Islands- Western Samar- Guimaras- Ifugao- Ilocos Norte- Ilocos Sur- Iloilo- Isabela- Kalinga- La Union
- Laguna- Lanao del Norte- Lanao del Sur- Leyte- Maguindanao- Marinduque- Masbate- Metro Manila- Misamis Occidental- Misamis Oriental- Mountain Province- Negros Occidental- Negros Oriental- Nueva Ecija- Nueva Vizcaya- Occidental Mindoro- Oriental Mindoro- Palawan- Pampanga- Pangasinan
- Quezon- Quirino- Rizal- Romblon- Western Samar- Sarangani- Siquijor- Sorsogon- South Cotabato- Sultan Kudarat- Sulu- Surigao del Norte- Surigao del Sur- Tarlac- Tawi-Tawi- Zambales- Zamboanga del Norte
ABOUT PHILIPPINE FLOWERS
Send flowers to the Manila Philippines to the leading online Philippine flower shop-Philippine flower delivery. We provide flowers and gift delivery service in Manila and nationwide, with more than 20 years experience. We have a wide selection of fresh flower bouquets, chocolates, cakes, fruit baskets and quality gifts and we can deliver to Metro Manila and almost all provinces in the Philippines. 100% satisfaction guaranteed. Featuring our easy to use website designed for today's busy shopper.
We are the leading Philippine Flower Shop - Philippine Flower and Gifts delivery. And also a leading provider of Philippine florist services and Philippine Gift Products, which include, retail and distribution of the top class flower and flower design for banquet, wedding events, ceremony and commercial Philippine gift. Same day delivery for Metro Manila or next day delivery is available.